Customer Service Team
The Gateway Customer Service team can assist you with any of the following services to make your shopping experience enjoyable:
- Shopping Enquiries
- Store Information
- Centre Directions
- Centre Information
- Community Information
- Lost and Found
- Wheelchair Hire
For all the above needs or any further enquiries, our friendly Customer Service team can be found throughout the centre daily or at Centre Management located near the Food Court from 9am – 5pm on weekdays.
Wheelchairs are available for hire from the Customer Service team. There is no charge for use of the wheelchairs, however, you will be required to show your driver’s licence and they are provided on a first come first served basis.
Wheelchair friendly male and female disabled restrooms are located behind the Food Court and at the end of the corridor, opposite Prouds The Jewellers.
Restrooms are located behind the Food Court and at the end of the corridor, opposite Prouds The Jewellers.
Parents Rooms are provided behind the Food Court and at the end of the corridor, opposite Prouds The Jewellers. Complimentary facilities for parents to use include a microwave, TV, change table, curtained feeding area and a private toilet.
Disabled parking bays are available in close proximity to the mall entrances for those displaying valid Disability Parking Permits.
Bus timetables are available from the Customer Service team or by visiting www.nt.gov.au.
Gateway keeps a record of all property reported missing or handed in to the centre. If you would like to inquire about the lost property, please see the Customer Service team. We encourage you to also contact the major stores (BIG W, Woolworths) who also record lost property.
Gateway Call, Shop & Collect
To make your Gateway experience more convenient during this time, we will deliver your shopping, takeaway food and drinks from participating Gateway stores straight to your car door at our pick-up point, located in the car park near Westpac! From lunch to your beauty products, gourmet meats to games, Call, Shop & Collect at Gateway is the easiest way to shop! To see participating stores and how to order, click here.