Open today, 9:00am - 9:00pm
Gateway NT - Customer Service

Customer Service

Customer Service Team

The Gateway Customer Service team can assist you with any of the following services to make your shopping experience enjoyable:

  • Shopping Enquiries
  • Store Information
  • Centre Directions
  • Centre Information
  • Community Information
  • Lost and Found
  • Wheelchair Hire

For all the above needs or any further enquiries, our friendly Customer Service team can be found throughout the centre or at the following locations:

Monday – Friday, 9am – 5pm
Centre Management, located near the Food Court

Saturday, 9am – 5pm
Customer Service Desk, located near Gloria Jeans

Sunday, 10am – 3pm
Customer Service Desk, located near Gloria Jeans

Wheelchair Hire

Wheelchairs are available for hire from the Customer Service team. There is no charge for use of the wheelchairs, however, you will be required to show your driver’s licence and they are provided on a first come first served basis.

Disabled Restrooms

Wheelchair friendly male and female disabled restrooms are located behind the Food Court and at the end of the corridor, opposite Prouds The Jewellers.

Restrooms

Restrooms are located behind the Food Court and at the end of the corridor, opposite Prouds The Jewellers.

Parents Room

Parents Rooms are provided behind the Food Court and at the end of the corridor, opposite Prouds The Jewellers. Complimentary facilities for parents to use include a microwave, TV and play space, change table, curtained feeding area and a private toilet.

Disabled Parking

Disabled parking bays are available in close proximity to the mall entrances for those displaying valid Disability Parking Permits.

Bus Timetables

Bus timetables are available from the Customer Service team or by visiting www.nt.gov.au.

Lost Property

Gateway keeps a record of all property reported missing or handed in to the centre. If you would like to inquire about the lost property, please see the Customer Service team. We encourage you to also contact the major stores (BIG W, Woolworths) who also record lost property.

Gateway NT - Customer Service

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